When something is not working, it is tempting to switch brands. Nine times out of ten the fix is smaller than that. Work through this list first.
Leaks at the legs
The most common complaint, and usually the easiest fix.
- Pull the leg frills outward. The elastic cuffs are designed to stand up against the thigh. If they get tucked inward during fitting, liquid runs along them and straight out. Run a finger around both sides after every change.
- Check the size. Too small and the product cannot reach the crease of the thigh. Too large and there is a gap. Confirm on the size guide.
- Angle the lower tapes upward. Tapes fastened straight across leave the leg openings loose. Angling them up towards the hips draws the product into the groin where it belongs.
Leaks at the back
Usually a side sleeper, or a product that has slid down. Make sure the back panel comes up high enough on the waist, above the tailbone. For someone who sleeps on their side all night, an underpad under the hips catches what gets past.
The product slides down
- The waist is too loose. Refasten with the upper tapes firmer.
- The size may be too large overall.
- For a very active person, a pull-up pant with a full stretch waistband holds position better than tapes.
Red marks on the skin
- At the waist or thigh: the product is too tight or too small. Go up a size before assuming the person has sensitive skin.
- Across the whole area: this is moisture, not pressure. Change more often, dry more thoroughly and read the skin care guide.
- In the folds only: look for a fungal rash and speak to a doctor.
It feels bulky or awkward
Bulk usually means too much product for the need. A person who leaks lightly during the day does not need an overnight product at eleven in the morning. Match the absorbency to the situation, and keep the heavier product for nights. Our pull-up pants sit closer to the body for daytime use.
Heat and sweating
In an Indian summer this is a real issue. Choose a product with a breathable, cloth like backsheet rather than a plastic one. Keep clothing over it loose and made of cotton. Change a little more often in hot weather, because everything stays damp longer.
The person keeps pulling at it
This is communication, not misbehaviour. Something is uncomfortable, or too tight, or wet, or itchy. Check the fit and the skin before anything else. In dementia care, it can also mean the person needs the toilet and cannot say so, which is worth testing with a regular bathroom routine every couple of hours.
When to ask us
If you have worked through all of this and something still is not right, message us with the waist measurement, the size you are using and what is happening. We would rather help you fix the fit than sell you another pack that does the same thing.
Written from practical experience, not as clinical instruction. If you can, ask a nurse to watch you do it once.